Overview
This Refund Policy explains the general process for refund requests. Specific checkout terms, mandatory consumer rights, payment-provider rules, or written agreements may apply in addition to this policy.
1. Digital course access
Because courses, exams, and downloadable learning materials are digital products, refund eligibility may depend on whether access has started, content has been consumed, assessments have been attempted, or certificates have been issued.
2. Subscriptions
Subscription cancellations stop future renewal where supported. Fees already charged are reviewed according to the plan terms shown at purchase, platform usage, applicable law, and any billing-provider requirements.
3. Consultancy bookings
Consultancy refunds or rescheduling may depend on appointment timing, consultant availability, preparation work already completed, and any cancellation terms shown during booking.
4. How to request help
Contact support with your account email, order reference, product name, purchase date, and the reason for your request so we can review it efficiently.